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Customer Service

An essential part of your homebuying experience with California Pacific Homes is your interaction with our customer service team, individuals who have elevated attentiveness and dedication to a higher level. We are effective listeners and keenly focused to ensure the complete enjoyment of your new home. Our mission is to address your wants and needs and to respond with positive solutions to assure your total satisfaction and lasting happiness. We are here for you; it's as simple and as meaningful as that.

Customer Service Request Forms:

All Other ICHA Communities

ICHA 950's & 10-3 Series Customer Service Request Form

Cypress Village and Portola Springs Communities
Customer Service Request Form

Santa Barbara Customer Service Request Form

Other Homeowners Customer Service Request Form

Azalea, Sage Park, Lapis and Sierra Homeowners: Please submit your Customer Service Requests through the HomeHubb App provided to you by our Sales Team and during your Walk Through.


Customer Service Emergency:
In case of emergency, contact (949) 743-1448 after 4 p.m. on weekdays, weekends and holidays.


  • Use the telephone number listed in your homeowner's manual for service to appliances, electrical, heating, plumbing or the garage door operator. Please contact these subcontractors directly.
  • Service calls are made Monday through Friday from 8 a.m. to 4 p.m.




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